sentra - Some alerts incorrectly resolved – Incident details

All systems operational

Some alerts incorrectly resolved

Resolved
Major outage
Started about 1 year agoLasted 61 hours

Affected

Application API

Major outage from 7:00 PM to 1:00 PM, Degraded performance from 1:00 PM to 3:30 PM, Operational from 3:30 PM to 8:00 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Customers may receive duplicate notifications for alerts.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Certain alerts were incorrectly resolved due to a backend issue in Sentra systems. Affected customers may see empty alerts and/or dashboards.